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LoyaltyCraft, a 2022 North American Customer Centricity Award Winner!



LoyaltyCraft Consulting, in partnership with Celina Insurance Group, has been awarded Best Customer Experience Strategy (Under 1,000 Employees) at the North American Customer Centricity Awards 2022.

America’s most Customer Centric companies were crowned this week at the inaugural North

American Customer Centricity Awards Virtual Ceremony.

The event, run by ARCET Global had over 175 Entries from over 63 companies. After a difficult shortlisting, 119 Finalist Entries were evaluated by large panels of independent experts judges. The North American Awards were delighted to welcome the CX Community at a physical watch party in Dallas. 3 years on from when the original in person awards was due to take place.

We are so pleased to have been awarded Best Customer Experience Strategy (Under 1,000 Employees) for the transformative work we're doing at Celina!

“We were delighted with the caliber of the Finalists that participated in the 3rd edition of the Awards. We had more companies involved this year and I would like to say a big 'thank you' to all of those involved. It was particularly nice to have a physical part of the competition this year, with guests, attending the Awards 'Watch Party' in Dallas. A huge congratulations to all the Winners and Highly Commended companies!” Mark Hamill, CEO of ARCET Global commented.

About the Awards

The North American Customer Centricity Awards is the ultimate gathering of Customer Centric Organizations from across America. Now in its 3rd year, the Program continues to grow year on year with more best practice from more

companies and countries than ever before.

All of ARCET Global's awards are Certified by the Customer Institute and their scoring model is endorsed by the University of Chester Business School in the UK. The large panels of expert independent Judges choose winners after all entrants submit 2000 word case study and a 15 minute video presentation.

About ARCET Global

ARCET Global is a hybrid consultancy, helping organizations improve in areas that matter most to sustainable success. We make it easier for organizations to adopt global best practice through customizable services and access to the best expertise and technologies available. We’re motivated by transformational knowledge sharing and celebrating best practice. That’s why we’re the only organization to manage an international business community fueled by recognition programs which promote global best practice. This gives our clients a unique opportunity to learn from others and gain a platform to have their ideas recognized.

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