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Join date: Jan 30, 2022
Posts (21)

Apr 14, 2025 ∙ 4 min
When Customers Stop Answering, Are We Still Listening?
Survey fatigue is at an all-time high. Why? Too many surveys. 📋😩 Poorly designed questions. ❌🤔 No visible action.🚫🎬 Even when your...
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Apr 14, 2025 ∙ 5 min
The CX Department? You’re Looking at It.
No team. No budget. No mandate. Just you—and the massive task of improving customer experience across an entire organization. Sound...
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Oct 24, 2023 ∙ 3 min
Crossing the Customer Experience Crevasse
While you may not be climbing Everest this week, hopefully your organization is on a quest to become more customer-centric.
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Lauren Feehrer
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