REFLECTION

While you may not be climbing Everest this week, hopefully your organization is on a quest to become more customer-centric.

Over the last week, we traveled from Michigan’s Upper Peninsula to the Black Hills of South Dakota. We’ve camped alongside lakes, rivers,...

22 states and 10 national parks in 60 days. ChatGPT planned the route. We’ve packed up the camper and are ready to hit the road this...

In the Fall of 2020, when everyone searched for normalcy during the pandemic, we decided to embark on a different kind of journey. The...