CX STRATEGY & ROADMAP
Align your organization around a customer-centric vision
CUSTOMER UNDERSTANDING
Empathetic, courageous conversations with customers
TRANSFORMING THE CUSTOMER JOURNEY
Identify moments that matter; current & future state mapping
AGILE WAYS OF WORKING
Establish an effective cadence and transparent communication
LEADERSHIP, INNOVATION & CULTURE
Experiential learning in the great outdoors
MEASURING IMPACT OF CUSTOMER EXPERIENCE
Great outcomes for customers, employees, and company KPIs
Meet LoyaltyCraft's Founder and President, Lauren Feehrer CCXP
For over 20 years, Lauren Feehrer has been on a mission to build products and services that matter. No matter the industry, she’s discovered it’s one thing that matters:
the engagement that people have with the company.
TESTIMONIALS
"Rock solid rationale and framework."
"LoyaltyCraft came in to implement the necessary CX principles and practices in order to change the culture. This is a prime example of how every CX professional is an agent of change management."
Judges' feedback
North American Customer Centricity Awards 2022
Best Customer Experience Strategy
(Under 1,000 Employees)