A Powerful Seat

Effective growth strategy begins and ends with your customer experience. We help you put the customer at the center of your business.

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CX STRATEGY & ROADMAP

Align your organization around a customer-centric vision

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CUSTOMER UNDERSTANDING

Empathetic, courageous conversations with customers

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TRANSFORMING THE CUSTOMER JOURNEY

Identify moments that matter; current & future state mapping

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AGILE WAYS OF WORKING

Establish an effective cadence and transparent communication

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LEADERSHIP, INNOVATION & CULTURE

Experiential learning in the great outdoors

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MEASURING IMPACT OF CUSTOMER EXPERIENCE

Great outcomes for customers, employees, and company KPIs

Lauren Feehrer
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Meet LoyaltyCraft's Founder and President, Lauren Feehrer CCXP

For over 20 years, Lauren Feehrer has been on a mission to build products and services that matter. No matter the industry, she’s discovered it’s one thing that matters:

the engagement that people have with the company.

 

TESTIMONIALS

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"Rock solid rationale and framework."

 

"LoyaltyCraft came in to implement the necessary CX principles and practices in order to change the culture. This is a prime example of how every CX professional is an agent of change management."

Judges' feedback

North American Customer Centricity Awards 2022

Best Customer Experience Strategy

(Under 1,000 Employees)

 

CONTACT

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