top of page

A Powerful Seat

Effective growth strategy begins and ends with your customer experience. We help you put the customer at the center of your business.

compass.jpg

CX STRATEGY & ROADMAP

Align your organization around a customer-centric vision

oziel-gomez-455197-unsplash.jpg

CUSTOMER UNDERSTANDING

Empathetic, courageous conversations with customers

erwan-hesry-166245-unsplash.jpg

TRANSFORMING THE CUSTOMER JOURNEY

Identify moments that matter; current & future state mapping

barn-images-12223-unsplash.jpg

AGILE WAYS OF WORKING

Establish an effective cadence and transparent communication

denys-nevozhai-118879-unsplash.jpg

LEADERSHIP, INNOVATION & CULTURE

Experiential learning in the great outdoors

Image by Kai Dahms

MEASURING IMPACT OF CUSTOMER EXPERIENCE

Great outcomes for customers, employees, and company KPIs

Lauren Feehrer
ccxp image.jpg

Meet LoyaltyCraft's Founder and President, Lauren Feehrer CCXP

For over 20 years, Lauren Feehrer has been on a mission to build products and services that matter. No matter the industry, she’s discovered it’s one thing that matters:

the engagement that people have with the company.

Testimonials

TESTIMONIALS

NACCA Winner Badge 2022_edited_edited.jpg

"Rock solid rationale and framework."

 

"LoyaltyCraft came in to implement the necessary CX principles and practices in order to change the culture. This is a prime example of how every CX professional is an agent of change management."

Judges' feedback

North American Customer Centricity Awards 2022

Best Customer Experience Strategy

(Under 1,000 Employees)

Contact

CONTACT

Thanks for submitting!

bottom of page