A Powerful Seat

Effective growth strategy begins and ends with your customer experience. We help you put the customer at the center of your business.

compass.jpg

CX STRATEGY & ROADMAP

Align your organization around a customer-centric vision

oziel-gomez-455197-unsplash.jpg

CUSTOMER UNDERSTANDING

Empathetic, courageous conversations with customers

erwan-hesry-166245-unsplash.jpg

TRANSFORMING THE CUSTOMER JOURNEY

Identify moments that matter; current & future state mapping

barn-images-12223-unsplash.jpg

AGILE WAYS OF WORKING

Establish an effective cadence and transparent communication

denys-nevozhai-118879-unsplash.jpg

LEADERSHIP, INNOVATION & CULTURE

Experiential learning in the great outdoors

Image by Kai Dahms

MEASURING IMPACT OF CUSTOMER EXPERIENCE

Great outcomes for customers, employees, and company KPIs

Lauren Feehrer
ccxp image.jpg

Meet LoyaltyCraft's Founder and President, Lauren Feehrer CCXP

For over 20 years, Lauren Feehrer has been on a mission to build products and services that matter. No matter the industry, she’s discovered it’s one thing that matters:

the engagement that people have with the company.

 

TESTIMONIALS

USD.jfif

Lauren is extremely collaborative, talented and smart and combines wisdom in business and customer experience with authentic kindness for all and genuine love of her craft. She is a delight to work alongside and learn from!

Rachel Lozano Castro

Director, University of San Diego

The Brink SBDC

 

CONTACT

Thanks for submitting!